FAQ
ISLA GRACE LONDON ™
still have questions?
We are a fast growing Luxury & Natural ‘Free from’ Cosmetics & Skincare business based on the South Coast of England.
We only use sustainably sourced Natural and Organic ingredients.
Our Skincare range is formulated using vitamins, fruit extracts and minerals carefully selected for their natural anti-aging, antibacterial and anti-inflammatory properties.
L’Naturalle™ is a Natural, Luxury ‘Free From’ Cosmetics, Skincare & Bodycare brand. We hand make and hand pour all our products at our unit in Dorset on the South Coast of England.
Our products are Natural and Ethically Sourced, Cruelty-free, Vegan and we never use parabens, fillers, additives or synthetic fragrance.
At L’Naturalle™ we focus on the quality of our products and not fancy unnecessary packaging, this gives you the customer a better quality product and helps reduce waste which means this is better for the environment.
Are all of your products Vegan ?
Yes, all of our products are vegan friendly, our products are suitable for vegans as none of them contain any animal derived ingredients including honey and beeswax.
Are you Cruelty Free ?
L'Naturalle™ believes that beauty and household products should be cruelty free. We are proud to abide by the rules set by Leaping Bunny. A global programme, Leaping Bunny requires cruelty free standards over and above legal requirements.
All of our own brand cosmetic products meet the Cruelty Free International Leaping Bunny programme, the internationally recognisable gold standard for cruelty free products. We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny criteria. Our supplier monitoring system is also independently audited.
Are your fragranced products natural ?
Yes! We only use 100% natural essential oils
Do your products contain nuts ?
Are your products made in the UK ?
Yes! All the products that we make are made and packaged by us at our unit in Dorset in the South Coast of England.
Are your products hand made ?
YES, all the products we make are hand made and hand poured by our small team.
What Countries do you deliver to ?
We deliver to all of the UK,
Delivery is only £3.00 and Free on orders over £30.00
European Delivery is £20.00 and FREE on order over £100.00
What are the delivery times ?
We currently operate on a 2 to 5 day turnaround time,
Please allow up-to 7 working days for your order to arrive.
How do I know what ingredients are in each product ?
Each product description is listed on our online store next to and underneath the picture that is represented.
The full ingredients of each product, notwithstanding the ingredient lists are printed on the labels and/or secondary packaging of all our products.
How to get in contact ?
We offer the best customer service in the industry,
You can Call Us: Mon - Fri- 9am -5pm
Call FREE 0800 06 22 567
Or you can choose to Email Us: contact@Lnaturalle.com
Emails will be responded to from Mon-Fri- 9am-5pm