OUR POLICIES

L’Naturalle Ltd™ is a Private Limited Company registered in England and Wales,

Company number: 13417088

Registered Company Address: L’Naturalle Ltd, Bovington, Wareham, Dorset, BH20 6NW.

(Please note this is the company registered address and no returns can be sent to this address.)

All of our products are regulated within the UK and comply with SPCN standards to ensure the highest level of consumer safety. The main regulatory framework for finished cosmetic products sold in the EU market, L’Naturalle™ products are notified and registered through the EU Cosmetic Production Notification Portal (CPNP) and since Brexit, all our products are notified through the UK Office for Product Safety and Standards (OPSS) so are fully compliant with UK and EU market regulations.

 

 
TERMS & CONDITIONS

 By using our website and passing your information on to us, you consent to the use of this information by L’naturalle Ltd™. With the exception of our third-party payment portal, we do not and would never pass or share this information with any other parties under any circumstances. Nor do we have access to your credit card information as this is stored on a third party secure server.

 

 

Security

Our Payment Service Provider provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is our payment providers utmost priority to ensure that transaction data is handled in a safe and secure way.

 
Product variation

Due to variations in computer monitor displays, product colours may vary slightly from those shown on our website. Due to our products being handmade, some variations are to be expected when purchased.

 
Free gift with purchase

Every now and then,  L’Naturalle™ will promote a free gift with every order over a qualifying threshold. Only one gift will be shipped with an order. We reserve the right to change the gift without notice and to replace it with something of an equivalent value. 

Copyright ©

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software is the property of this site’s owner. Its content suppliers or product suppliers and protected by United Kingdom and International Copyright Laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by U.K and international copyright laws. The L’Naturalle™ name and logo are a trademark protected under UK and international trademark laws.

 

 
Cookies

In order to use our website, cookies will need to be installed. Cookies are small text files stored on the hard drive of your computer for a limited period of time which help us to personalize our services. Cookies are also used for website traffic analysis and anonymous demographic profiling and thus, better understand our customer’s needs and interests and help serve better or provide related information. We also use the information obtained through cookies to analyse websites browsed by the user, searches, improve our marketing and promotional proposals, display advertising or promotions, banners of interest to visitors, customise the content and presentation of our website.
If you wish, you can configure your browser to be warned when receiving cookies and refuse the use of cookies on your hard drive. Please consult the instructions and manuals on your browser for more information.

 
List of cookies:

Cart: Includes basic information about the purchase
Promo Product: contains items related to the cart
Offer: Indicates whether a product is purchased as flash product
Voucher Code: Contains info about the voucher used
Address: Contains the customer’s address
Name: Contains the customer’s name
Email: Contains the customers email
Login: Identifies that the user is valid
3rd party cookies: E.g. Facebook, Google,

The user is then informed when at the time of registration if they would like to receive a regular newsletter that will be sent to the provided email. We use your personal information to process your order/s to ensure you receive your package safely.

 

 

 

 
PRIVACY POLICY

At L’naturalle™ we adhere to strict privacy and information security for all our customers, only retaining data in order to efficiently process and deliver orders and we will never share your information with any third party; we guarantee that your data is stored securely and confidentially.

If you do not wish for us to retain your information and wish us to remove your data from our database, please email us directly at contact@Lnaturalle.com and we will happily remove your data from our system at your request.

 

  1.  
    INTRODUCTION

    L’Naturalle Ltd™ is committed to safeguarding your privacy and ensuring that your personal data is protected and stored correctly. This privacy policy applies to www.lnaturalle.com (the website) and to personal data collected about you by L’naturalle Ltd™.

    Company number: 13417088

    Registered Company Address: L’Naturalle Ltd, Bovington, Wareham, Dorset, BH20 6NW(“we”, “us”, or “our”).

     

  2.  
    YOUR CONSENT TO THIS PRIVACY POLICY

    By using the L’naturalle™ website, you are agreeing to the terms of this privacy policy. If you do not agree with any term in this policy, please do not use the site.

  3.  
    INFORMATION THAT WE COLLECT ABOUT YOU

    In this privacy policy your “personal data” means information or pieces of information relating to you or that could allow you to be directly or indirectly identified. We may collect personal data about you from different sources, including collecting personal data: (I) From you directly; (ii) When you visit the site; and (iii) From other sources.

     

  4.  
    TYPES OF PERSONAL DATA WE COLLECT FROM YOU DIRECTLY

    L’Naturalle™ may collect personal data from you directly when you provide us with personal data, when you register for prize draws or competitions, receive information or mailings, buy a product or service from us, complete a survey, make a comment or enquiry, contact our customer services or for a variety of other reasons. Please be assured that we will not collect any personal data unless you provide this information voluntarily.

The types of data we may collect from you directly include your:
• Name
• Postal address
• Email address
• Home telephone number or mobile number
• Passwords
• Order history/Wishlist
• Payment history
• Age
• Date of birth
• Gender

 

  1.  
    TYPES OF PERSONAL DATA WE COLLECT WHEN YOU VISIT THE SITE (COOKIES)

    At L’Naturalle™ we use cookies and similar technologies to collect data about you when you visit www.lnaturalle.com

    Cookies are files that store information on your computer hard drive or browser that mean that we can recognise that you have visited our site before. We use cookies to give you the best possible experience on our site. If you would like more information about the types of cookies we use and how we use them, please read our Cookies Policy:

The types of data we may collect from you when you visit the website includes:
• Information about the type of browser you use
• Details of the web pages you have viewed
• Your IP address
• The hyperlinks you have clicked
• The websites you visited before arriving at our Site

 

  1.  
    HOW WE USE YOUR PERSONAL DATA

    Subject to your prior consent where required under applicable Data Protection Laws, L’naturalle™ may use your personal data:
    • To process your application
    • To provide the services
    • To respond to your queries or comments
    • For the purposes of promotion, prize draws or competitions that you have entered
    • To send you products or samples that you have requested
    • To evaluate the use of our website, products and services and understand your browsing and shopping habits
    • To make product recommendations to you
    • To carry out analytics and market research
    • To analyse the effectiveness of our advertisements
    • To profile your purchases of products
    • To prevent or detect fraud or other crimes and/or verify your identity
    • To verify/check your credit/payment status
    • To process payment instructions

L’Naturalle™ may supplement the personal data you provide to us with other information that we hold or that we may receive from third parties. We do this for marketing purposes to provide you with more targeted products and services.

 

  1.  
    MARKETING MESSAGES

    L’naturalle™ may send you messages by post, email, SMS or push notification details of products, services, special offers, promotions and other information that we think may be of interest to you based on your previous purchases and information you have given to us. From time to time we may also contact you for customer research purposes. You may unsubscribe from such communications at any time, by changing your communication preferences in the ‘My Account’ section on the website, via the unsubscribe link that you will find at the bottom of every marketing email we send or by contacting customer relations on email: contact@lnaturalle.com However, if you do unsubscribe you may miss out on some great offers that may appear in the future.

     

  2.  
    PROTECTING YOUR PERSONAL DATA

    We maintain appropriate administrative, technical and physical safeguards to protect the personal data you provide to us against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing.
    The site may contain hyperlinks to other websites provided by third parties. We do not control these third-party websites or any of the content contained on those websites. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement for the website you visit.

     

  3.  
    CHANGES IN OUR PRIVACY POLICY

    L’naturalle™ may change this privacy policy from time to time by posting the updated version of the privacy policy here. We encourage you to visit this area frequently to stay informed.

     

  4.  
    WHAT LAWFUL GROUND DO WE RELY ON TO USE YOUR DATA?

    There are different lawful grounds we rely on to use and collect your personal information, including Legitimate Interests, Legal or Regulatory Obligations, Vital Interests and Consent.

Legitimate Interest – L’Naturalle™ may use your data to fulfil our legitimate business interests where we have ensured your information and your rights to that information have been protected. Some examples of this may include using your data to understand our products, services and marketing activity and take steps to improve them; to identify products and services which are likely to be of interest to you and share these offers and information with you; to personalise your experience both online and within our dealerships; to communicate important safety information to you and to detect or prevent fraud, security, safety or privacy issues.

Legal or Regulatory Obligations – Where L’naturalle™ believe it necessary we may use your information to comply with a legal or regulatory obligation we must meet. This could be information from an accident report for Health and Safety records or for taxation and auditing purposes.

Consent – We will rely on your consent to collect information from you such as cookie information and to send you promotional messages. For instances where we require your consent to use your data you have the right to withdraw your consent at any time.

 

100% MONEY BACK GUARANTEE

 

OUR 14 DAY ASSURANCE

We are completely committed to offering an elite-class of Natural & Vegan products at the lowest prices possible.

And if for any reason you feel that our products did not live up to your expectations or you think that somehow our service did not meet your standards of excellence,

We offer a no-hassle 100% money back guarantee for 14 days.

In other words, you can get your money back for any purchase made within the past 14 days.

 

We are so confident that you will love our products as much as we do,

that if you’re NOT 100% satisfied we will give you your money back.

Our 14 Day Assurance

We are completely committed to offering an elite-class of Natural & Vegan products at the lowest prices possible.

And if for any reason you feel that our products did not live up to your expectations or you think that somehow our service did not meet your standards of excellence,

We offer a no-hassle 100% money back guarantee for 14 days. from delivery date.

In other words, you can get your money back for any purchase made within the past 14 days. from delivery date.

Refund Will it be a direct refund to a bank account, or credit on our ecommerce website, or will it be a coupon to use later.

 

Our 100% Money back Guarantee does not cover :

Postage costs: You will be responsible for our shipping costs (even if free shipping was offered) and you will be responsible for return postage costs.

 

All Refunds given will be at our discretion and only what we deem legitimate clams will be honoured.

If we suspect a fraudulent claim is being made we will withhold any refund and contact the police, If a fraudulent clam is proven we will seek legal action for all costs and an unlimited amount of compunction at our discretion.

 

Any Damages caused during postage will not be our responsibility and not covered by our money back guarantee.

 

Any Damage caused by the purchaser will not be covered by our money back guarantee. 

 

 

  1.  
    YOUR RIGHTS AND WHO TO CONTACT

    Please do not hesitate to contact us if you have any questions, comments or concerns about this privacy policy. You have the right to tell us if you:
    • Don’t want to be contacted by us in the future;
    • Would like a copy of the personal data which we hold about you;
    • Would like us to correct or update your personal data in our records;

    • Wish to report any violations of the privacy policy.
    You can send an email to customer service on email: contact@Lnaturalle.com 

    or write to us at: L’Naturalle Ltd, Duncan Crescent, Bovington, Wareham, Dorset, England, BH20 6NW