Your order placed with L’Naturalle™ is in safe hands from the moment you check out.
We will email you a confirmed receipt of your order and then we’ll drop you another email to let you know when it’s on its way to you.
All orders made before 12noon (GMT), Monday through to Friday, excluding all UK Bank Holidays, will be picked, packaged and posted on the same day (if the product is in stock).
All orders placed after 12noon (GMT), will be posted out the following day. (if in stock)
We will let you know if any products in your order is going to take a bit longer. Should you choose to instruct our couriers to leave a parcel in a location without it being signed for, you do so at your own risk and we cannot be held responsible for non-delivery.
Please also note that it is at the discretion of the delivery driver whether or not they feel it is safe to leave your parcel in your requested location.
For all UK purchases, customers will receive our standard delivery service (2-7 working days) Monday to Friday only, excluding UK Bank Holidays,
Scottish Highlands, Northern Ireland and UK Islands: Please note that deliveries to Scottish Highlands, Northern Ireland and UK Islands may take longer to arrive and we may ask you to pay extra postage at the time of the checkout.
Standard delivery is available to all of the UK just £3.50 & FREE for orders over £30.00
For all European purchases, shipping is £20.00 we use Royal Mail Tracked and Signed (4 – 10 days), excluding UK public holidays, to ensure the safe receipt of your order.
Free delivery is available to all European orders made over £100.
All orders are lovingly wrapped using the Geami Eco Friendly Packaging System, which is a green packing alternative to plastic ensuring your product/s gets to you in perfect condition.
When possible we re-use packaging & boxes that has been sent to us from our suppliers this helps to reduce waste and helps the environment.
(Please let us know if you do NOT want re-used packaging)
If you are not satisfied with your purchase or you change your mind, you can request a return or exchange within Twenty-Eight (28) days of purchase if the product is in the original condition and packaging. Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. Please note that unless a manufacturing defect is present, we cannot accept returns of that product that has been damaged or any skincare product that has been used for our safety.
To initiate a return, please send an email to contact@Lnaturalle.com with a list of the items that you would like to return and the reason you are not satisfied with the product. Detailed instructions for the return will be provided with 48 hours.
PLEASE NOTE: If you send a return back to us before you have contacted us we will be unable to re-fund you.
You must pay the return postal cost. We recommend you use a “signed for” service to guarantee proof of delivery back into our warehouse. We will not refund any items that may be lost in the post or not delivered back to us.
Make sure your items are securely wrapped as it is your responsibility to ensure returned items are re-saleable.
Allow up to one week upon return of goods for funds to be credited to your original method of payment (minus any original shipping costs) or an exchange made.
Please note all subscriptions and gift subscriptions are non-returnable & non-refundable.
Products purchased as a set can only be returned as a complete set, not as individual items.
Products given as a gift can only be returned by the original purchaser.
When returning goods which you bought using a discount or offer, we will readjust the refund accordingly if you fall below the discount/offer threshold, that discount or offer will no longer apply.
Please note that if you made your purchase through a retail location, please return to the place of purchase. Any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.
We take every precaution to ensure your luxury product arrives to you as quickly and safely as possible, however on the rare occasion, breakage may occur in transit and may damage your product. If this has happened, please send us an email at contact@Lnaturalle.com with the following:
• A photo or photos of the damaged product/s and the packaging
• Your order number